What is an intervention?

An intervention is action by which a change agent stops, changes and restarts all or a part of what an organization is doing, in order to improve it.


What is a process?

A process is a series of steps leading to a result.


What is a process consultant?

A process consultant helps organizations understand and work with how to do things (the process), rather than what to do (the content).


What are CoreSkills?

CoreSkills are the measurable abilities of people to perform on the job.


What is facilitation?

Facilitation describes the role of helping make a team task easier.


What is a project?

A project is a large and complex task limited by time and often by resources.


What is accreditation?

Accreditation is the process by which a third party attests to the competency of an individual without taking accountability for the person’s performance, e.g. university credits.


What is certification?

Certification is the process by which a third party attests to the competency of an individual and takes greater or lesser accountability for the person’s performance, e.g. medical certification.


What is emotional intelligence?

Emotional intelligence is the degree to which a person is able to relate to and empathize with another.


Why is there so much jargon in management sciences?

Jargon is a common feature of all professions, an inside language used as a short form among practitioners and should never be used to exclude or confuse someone who is less connected with the field.


What is Organization Development?

Organization Development is the body of knowledge and practices that has emerged around change and how to bring it about in an organization.

What do I need to do to become an accredited facilitator?

Accreditation in facilitation is offered by a number of organizations, including RANA. The practitioner has only to decide what direction in which to go as a facilitator.


How do I become a certified facilitator?

The best-known organization certifying facilitators is The International Association of Facilitators (IAF). Follow the link to contact them for details.


What does Process Integration mean?

Process Integration refers to identifying and organizing all of the ways in which an organization does things, such as plan, manage people, spend money, etc.


Why is RANA mentoring called the Gold Standard?

The Gold Standard refers to the high quality of behaviour that should be modeled by managers inside an organization.


What does RANA mean anyway?

RANA is a Latin name for frog, and also refers to royalty in India. It is a whimsical name chosen for the fun of it, although we find inspiration and symbolism from the transitions of a frog’s unique growth cycle. The frog undergoes a complete transformation from egg to tadpole, and finally to reach the destination of full adulthood – as do we as humans. At RANA we believe that the health of an organization’s ecology depends on that of each of its people. Of course, our mascot is the ubiquitous Royal Frog.


Does RANA do content work, as well as process?

Yes. However, our area of expertise is primarily process, e.g. how to do things. Of course, an organization’s content is often our process, e.g. developing a Strategic Plan, implementing a Safety Management System (SMS), or setting up Project Management capability, among others.


Where is RANA located?

RANA is located in Kemptville, Ontario, Canada, just south of Ottawa, the Nation's Capital.


Where did all of the RANA processes come from?

From life, since all good processes are a mirror of life. For example, when Kepner and Tregoe studied the idea of problem, they were able to describe its anatomy down to its component steps. The same is true of George Prince when he invented Synectics, a creative problem solving process. RANA draws upon these great minds an others to develop customized processes for its clients.


Are there more processes being developed?

Yes, however it appears that processes being developed today are derivatives of those that are Universal, e.g. Problem Solving, Conflict Resolution, Planning. The important part of process is knowing which process to use for each situation and being able to adapt it correctly to meet the specific needs of the client.